Frequently Asked Questions

Why Stratum By JK ?

"Finally a skin care brand made by a professional within the industry. JK went into this project with already 12 years worth of clientele and skin journeys obtained. Each formula has personally been curated & crafted by a skin therapist, mastering the art of advanced skin science with passion & love- this is revolutionary to the Australian Skincare world. Its HEALTHY, CLEAN, EFFECTIVE, DUAL PERFORMING skin care that is proudly AUSTRALIAN & CRUELTY FREE."

Does Stratum By JK Test On Animals?

NO. This is one of our highest values. Stratum by jk is truly cruelty-free. We do not test any finished products or ingredients and neither do our suppliers or any third parties that stratum work with. Animal welfare is something JK is very passionate about working closely with wires wildlife rescue during the 2020 bushfires, donating over $12,000 to save Australian Native animals. Our secondary business JK SKIN BEAUTIQUE also makes monthly donations to SOI DOG & PLUSH BEAR SHELTER. Our ongoing commitment on respecting animal rights is something we are super proud of.

Does Stratum By JK Use Natural Ingredients?

Yes. Our formulas are curated by JK and our development team. Each ingredient is selected only if it is needed, resulting in no nasties. Our ingredients are predominantly derived from plants with additional active ingredients.

Are Our Products Vegan?

In addition to being cruelty free our products are also vegas, except for those containing honey or beeswax. All products are vegetarian.

Can I Use Products Whilst Pregnant?

YES- our range is safe to use during pregnancy however you should always consult your doctor first if pregnant. We recommend to periodically stop using the hormonal clear concentrate due to the high levels of vitamin a.

How Soon Should I See Results?

We have seen many instances where clearing has significantly cleared overnight during the first 24-48 hours. Results will vary. For best results, sleep in our Hormonal Clear Concentrate, double cleanse morning and night, drink more water, avoid excessive dairy, consider zinc supplements and Vitamin A-rich foods.

Are Products For All Skin Types?

Each product is made specfically for different skin conditions. Cleansers and moitsurisers are general however for the advanced skin treatments its best to ensure it is suited to your skin.

How Often Should I Use Products

Each product varies on how it is best used within your routine. Please click on each individual product for specifics on each product.

How Should I Best Apply?

Each product varies on how it is best used within your routine. Please click on each individual product for specifics on each product.

How Do I Purchase?

Order online for delivery, Order online for pick up or simply walk in to our Edithvale skin clinic during business hours (JK Skin Boutique, 269 Nepean Highway)

Is The Company Australian Made?

Yes. Stratum by JK is proudly all Australian-owned and made together with our cosmetic pharmacist formulations created in Sydney. We Support Local.

How Long Does Shipping Take?

Australian Domestic
: Typically 2-3 business days. New Zealand
: Typically 2-3 business days within Australia. All other international customers: Typically 10-14 business days. We will expand to other countries during 2022

Do I Offer Money Back Guarantee?

If for any reason you aren’t completely satisfied with your purchase we offer a 30 day money back guarantee from the time you receive your goods. Please contact us at jenae@stratumbyjk.com.au so we can resolve any issues.

I Have Placed An Order However I Haven't Received Confirmation?

Once your order has been placed, you will receive a confirmation email with a reference order number. If you don’t receive this email within 24 hours, please contact me at jenae@stratumbyjk.com.au

Another Question? Contact Us.